Shipping Policy

We ship most orders within 48 hours of receipt. Orders to New England and the Mid-Atlantic states usually take one to three days. Orders to the rest of the East, South, and Midwest take three to five days, and orders to the western part of the country take four to six days. International orders can take up to two weeks. If you need it faster, call.
We do not back-order merchandise, except for Flight Cases, Osmun mouthpieces, and items that we expect to have available within two weeks. We will cancel items not in stock and ship the balance of your order. If you want us to back-order out of stock merchandise (and you're willing to wait for it) please indicate this on the order.
Our preferred shipper is the US Postal Service. We also ship via UPS. We will select the shipper that offers the best combination of speed, safety, and convenience. International orders are shipped by International Priority Mail.
Orders shipped to APO addresses or box numbers are always shipped by Priority Mail. Please include your full shipping address.
All orders are fully insured. Instruments are shipped via standard UPS or Three Day Select with signature required.
Shipping charges for most orders are based on the value of your order and are automatically calculated.
If you have any special shipping requirements please note them on the order form and we will contact you.
Large or bulky items may incur extra shipping charges. We base our rates on USPS Flat Rate boxes. For larger items it's often less expensive to ship by weight than by flat rate. We will find the least expensive shipping method and bill you accordingly. If you want us to quote shipping before finalizing your order please indicate it on the order form.
If you receive a damaged shipment please contact the carrier and us. In the case of major damage the carrier will want to inspect the merchandise. Please be sure to save all the packing materials.